Returns & refunds

Digital purchases and change of mind

Because the product is digital in nature, we do not offer voluntary change-of-mind refunds or exchanges once the digital files have been delivered or made available. This includes deciding you no longer want the kit after receiving access. There is no physical return shipment.

Your South African consumer rights remain protected

This is not a blanket exclusion of refunds. Nothing in this policy limits rights or remedies that cannot legally be excluded under the Consumer Protection Act (CPA), the Electronic Communications and Transactions Act (ECTA), or other applicable South African law.

Where applicable, you retain remedies for defective or unusable files, non-delivery, misleading descriptions and other failures to meet legal requirements. These may include replacement, repair or a refund as required by law; you are not limited to replacement where the law gives you a choice.

Cancellation and cooling-off rights

Any statutory cancellation or cooling-off right that applies to your transaction will be honoured. ECTA provides a seven-day cooling-off right for certain online transactions, subject to exclusions. Whether an exclusion applies depends on the transaction; the fact that an item is digital does not automatically remove every cancellation right.

If a statutory cancellation right applies, refunds will be handled within the legally required period. This policy does not require you to waive your statutory rights to receive your purchase.

If something is wrong with your order

Contact kmmostert88@gmail.com with your order number, purchase email and a description of the issue. For a broken download, we can help restore working access. For a duplicate charge, missing product or a product that does not match its description, we will investigate and provide the appropriate remedy.

Please contact us promptly, but no voluntary reporting deadline in this policy shortens a statutory claim period. Approved refunds are normally made to the original payment method; processing time can depend on your payment provider.

Delivery assistance

See our shipping & digital delivery policy for download instructions, compatibility and support details.